My faucet will not shut off, what replacement part do I need? What can I do now?

First, you should turn off your water supply to the faucet. Contact a professional plumber to assess the cause of the leak. If the plumber determines your leak was caused by a product failure, contact your original place of purchase so they can request the necessary replacement parts. If the plumber can identify or not, please provide your valid model number, invoice receipt, and a brief description of the diagnosis of the faucet.

Please find your installation sheet or you can find it on our website with your model number. You can follow the troubleshooting guides provided too.

Identify the source of the leak -

1. Does the faucet leak through the spout when the valve is closed? If yes, then you most likely have a defective cartridge or spring or washer depending on the type of faucet you have. Kingston Brass sells many different types of faucets.

2. If the leaking/dripping water is always hot, then it is the hot side that needs to be replaced, 

3. If you cannot determine the temperature or which side, then it's best to replace both hot and cold cartridges.

If you know the model number of your faucet, you can call/email us and we will gladly identify the correct part number to order - [e-mail] (file a warranty claim)

If you do not know the model number, you can take a picture of your faucet and send it to us via email at techsupport@kingstonbrass. com along with your contact information. Please allow 24-48 hours for a response.