FAQ's
Frequently asked questions about Kingston Brass products
General Questions
- Why is Kingston Brass one of best choice for your projects?
- I need to buy a bathroom faucet. What kind of bathroom faucet features should I consider? How do I start?
- Why are prices much cheaper on Build/Wayfair?
- Kingston Brass Privacy Policy
- Email Mailing List - 10% new customer discount
- Can I get a particular faucet in a different finish than what is available at the store?
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Replacement Parts
- How do I get this replacement adapter?
- How to replace handles?
- What should I do if my pull-out kitchen spray hose has been leaking?
- What can I do if my pull-out kitchen spray assembly has cracked?
- Can I purchase replacement screws?
- Hose - How do I locate the replacement sprayer hose?
Defects or Damage
- Damaged/ Defective Item - If the Kingston Brass item I purchased arrives broken, who should I contact?
- Repair - What can I do if my tub has chips, dents, or scratches?
- Why do I have pin holes on my faucet?
- Replacement Index Button - The hot or cold indicator button fell off of my Kingston Brass handle. Where can I find a replacement for my item?
Water pressure and Leaking
- My faucet is leaking internally; where can I obtain replacement part?
- Generally, would you recommend a "tankless" water heater?
- Why is the water coming out my faucet and sprayer the same time?
- What do I do if water leaks from my kitchen spout while my side sprayer is in use?
- What do I do if my faucet leaks under the handle?
- What do I do about water dripping from the spout of my kitchen faucet?
Finishes and Material Quality
- Bathtub - What is the lead level content of your tub?
- Brass or Stainless Steel Base?
- The Most Common Materials You’ll Find in Your Fixtures
- What is the quality of Kingston Brass' product? Plastic? Brass?
- Will the finishes match? The images on the website don't look like they will.
- Exchange - I purchased a mixed finish item from Kingston Brass but now I don’t like it. Can I change out the item color I don’t like?