Return Policy - Restocking Fee

RETURN INSTRUCTIONS

1. Buyer must obtain RMA number, follow the return instruction and pay to ship the product back to our warehouse at your own cost. Return without RMA number will not be processed.
2. Buyer agrees to pay a 25% restocking fee per item in your order. This charge may be made in advance or deducted from your credit.
3. All returned items must be in original packaging, show no sign of physical damage or parts shortage; this may affect the amount credited on your return.

All refunds will be credited back to its original payment method; Refunds are generally issued within 5-7 business days after receipt of the returned products. No refunds or exchanges will be processed before receiving your returned products.

This is a standard fee that is applied. As the process requires the item(s) to be received and carefully inspected. These fees normally apply to items returned on buyer's remorse, not exchanged due to damage or defects.

Visit the link for more information: https://www.kingstonbrass.com/support/returns/