- Merchandise must not be installed and must in 100% resalable, new condition.
- You have to obtain an RMA number from our online department before shipping back the merchandise. Return without RMA number will not be processed.
- Customer pays return shipping costs back to Kingston Brass’s Warehouse
- All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
- Products purchased over 30 days are not returnable or exchangeable.
- NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bathtubs, consoles, and vanities
- NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)
For more details on our return policy, please visit the return page.
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