Return Policy - What are the guidelines and terms for returns?

1. Merchandise must not be installed and must in 100% resalable, new condition.
2. You have to obtain an RMA number from our online department before shipping back the merchandise. Return without RMA number will not be processed.
3. Customer pays return shipping costs back to Kingston Brass’s Warehouse
4. All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.
5. Products purchased over 30 days are not returnable or exchangeable.
6. NO RETURNS ON glass, ceramic, porcelain, including toilets, sinks, bathtubs, consoles, and vanities
7. NO RETURNS TO COUNTRIES OUTSIDE OF THE US (Defective units will be serviced for replacement parts)

For more details on our return policy, please visit the return page.