Restocking Fee - Does Kingston Brass charge a restocking fee?

All Returns are subject to a 25% restocking fee, based on the value of the returned merchandise.

Exceptions

You will not be charged for a restocking fee if:

1. We shipped the incorrect item(s) to you. The merchandise you received is not what you originally ordered.
2. Merchandise has a flaw (not caused by shipping) or defect (must claim within 30 days). If it is damaged through shipping, please have your order/tracking number ready and contact the online department ASAP for further assistance.

If your order is flawed or defective, please call us at 1-909-548-6611 for our customer service representatives to request an RMA and you will be instructed on how to proceed with the return. Usually, You will be asked to place another order as a replacement and we will reimburse the amount after the returned merchandise has been inspected by our RMA Department. If you made an invalid claim, no refunds will be given.

For more details on our return policy, please visit the return page.