Warranty Handling - How to file a warranty claim?

Kingston Brass provides a 10-year limited warranty to its original purchaser.

To initiate a warranty claim, please feel free to contact our warranty department at [e-mail] with the required information.

Requirements for Warranty Request

1. A copy of sales receipt, order detail, or invoice required. (Must be clear to read with purchase date, model number, store name)
   *Please note that warranty only applies to purchases made through Kingston Brass's authorized sellers.
2. A brief description of the issue – to provide the diagnosis from owner or professional
3. An image and/or video will be required when the issue is relating to a mechanical or workmanship defect. Example: “There is an issue with my faucet color finish”.
4. Confirm full shipping address information including your phone number and apartment number if applicable

For more details on the warranty, please visit the warranty page.